Service Management Centre
We deliver value to our clients’ by facilitating business outcomes in an outsourced model without them owning the associated costs and risks. Through our managed services offering we monitor, operate and maintain our client’s IT infrastructure making sure they derive optimal performance from it during its entire lifecycle. Our operations are built on ISO20000 and ITIL international best practice standards in IT Service Management.
Enterprise Networks
- IP Voice Audit & Optimization
- IP communication NW management
- AMC support contact
- Workforce management
- C-SAT Reports & Analysis
- Quality Monitoring
- Disaster Recovery & Back-up
- Managed Security Services
- Remote Infrastructure Monitoring
- Managed Security
- SLA monitoring
Service Provider
Data Centre and Applications Infrastructure
- Performance assessment and monitoring
- Incident management
- Storage Managed Services
Intelligent Real Estate
- Monitoring and Managed Services
- Onsite AMC services
Business Application
Support and maintenance Services
- Help Desk (24x7x365)
- User training
Application Management
- Upgrades
- Change and patch management
- Performance tuning
- System enhancements
- Retrofit management
- Remote Database Management
